Posted on July 2, 2009 by protopartners
I found this article by Kevin Stirtz which I thought was a pretty good insight into the increasing demands of customers in a tighter economic environment. It is a reminder that although we may have a set of loyal customers, keeping them is not a static equation, it is constantly evolving and challenging process that [...]
Filed under: Uncategorized | Tagged: Service Design | Leave a Comment »
Posted on May 28, 2009 by protopartners
Walk around any Shopping Mall in Australia and you will find it hard to find the stock for all the “on sale” and “40% off sale” signs that are plastered across retailers stores. The same goes for airlines, telecommunications and B2C and B2B organisations. Everyone is having to work much harder for the sale and [...]
Filed under: Uncategorized | Tagged: Customer Experience | Leave a Comment »
