I read this blog from Seth Godin the other day and as usual he was on message. Our customers don’t remain with us year after year because we provide good service, they have higher expectations than they did even two years ago, they now expect outstanding service.
That is why organisations need to stop leaving the [...]
Filed under: Customer Experience, Service Design | Tagged: Customer Experience | Leave a Comment »
What a great way to start the year with rigourous research and resulting article from Jon Picoult of Watermark Consulting
Unlike staff cutbacks, the launch of a new product or generally more tangible management acts, Customer Experience improvement is often seen in similar company as culture or change management improvement. Because it is often seen [...]
Filed under: Customer Experience, Service Design | Tagged: Customer Experience, Service Design | 1 Comment »
