Comments on: Service Design – another word for “R&D for the rest of us” http://blog.protopartners.com.au/2009/10/26/service-design-another-word-for-rd-for-the-rest-of-us/ We believe in challenging the traditional approach to servicing customers. We believe in thinking differently by first understanding what it is like to stand in your customers shoes before we decide how to best service them. Sat, 26 Jun 2010 13:08:09 +0000 hourly 1 http://wordpress.com/ By: Chris Reaburn http://blog.protopartners.com.au/2009/10/26/service-design-another-word-for-rd-for-the-rest-of-us/#comment-25 Chris Reaburn Sun, 01 Nov 2009 12:02:09 +0000 http://blog.protopartners.com.au/?p=222#comment-25 Great post on a topic that doesn't get nearly adequate coverage. We have to remember though that service design or "service R&D" looks much different than traditional product-based R&D. Rather than being conducted in a lab, service design should involve the input of both customers and front-line service employees charged with providing it. After all, the end result is not a product to be consumed, but a process that must be repreatable over thousands of iterations. Great post on a topic that doesn’t get nearly adequate coverage.

We have to remember though that service design or “service R&D” looks much different than traditional product-based R&D.

Rather than being conducted in a lab, service design should involve the input of both customers and front-line service employees charged with providing it. After all, the end result is not a product to be consumed, but a process that must be repreatable over thousands of iterations.

]]> By: Jeff Mowatt http://blog.protopartners.com.au/2009/10/26/service-design-another-word-for-rd-for-the-rest-of-us/#comment-17 Jeff Mowatt Mon, 26 Oct 2009 11:24:07 +0000 http://blog.protopartners.com.au/?p=222#comment-17 Try this, a model which derives from a white paper on an alternate economic paradigm. It begins by defining the principles which lead to the model of business with a primary social objective which has been applied since 1999 to leverage social reform in Eastern Europe. http://www.p-ced.com/about/background/ Try this, a model which derives from a white paper on an alternate economic paradigm. It begins by defining the principles which lead to the model of business with a primary social objective which has been applied since 1999 to leverage social reform in Eastern Europe.

http://www.p-ced.com/about/background/

]]> By: Indeed, it is true, it is sad:Service Design – another word for “R&D for the rest of us” Service Design Blog « Fredzimny's Blog http://blog.protopartners.com.au/2009/10/26/service-design-another-word-for-rd-for-the-rest-of-us/#comment-16 Indeed, it is true, it is sad:Service Design – another word for “R&D for the rest of us” Service Design Blog « Fredzimny's Blog Mon, 26 Oct 2009 07:48:57 +0000 http://blog.protopartners.com.au/?p=222#comment-16 [...] Found at http://blog.protopartners.com.au/2009/10/26/service-design-another-word-for-rd-for-the-rest... Posted on October 26, 2009 by protopartners [...] [...] Found at http://blog.protopartners.com.au/2009/10/26/service-design-another-word-for-rd-for-the-rest... Posted on October 26, 2009 by protopartners [...]

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