I read some research a few days ago from www.researchandmarkets.com which I reposted on Twitter yesterday. It talked about critical lessons in delivering a great customer experience, with one of them being that our brands are only as strong as their weakest link. Customer loyalty can disappear quickly [...]
Filed under: Service Design | Tagged: Customer Experience, customer loyalty, Service Design | Leave a Comment »
After working on Service Design projects for the past 12 months, I thought it was time to write an article on Service Design for a market(Australia) where Service Design is in its infancy when compared to most other professions and Service Design markets.
My intent was not to break new ground in the study of Service [...]
Filed under: Customer Experience, Service Design, Service Design | Tagged: Service Capital, Service Design | Leave a Comment »
